The USB port is an important device for a desktop and laptop. It allows you to connect all the USB devices such as USB keyboard, USB mouse, USB webcam, USB printer, etc. to the computer. And because the USB port is used in high frequency, so it is out of work sometimes. Maybe one USB port stops working and maybe all the USB ports don’t work at all. And here are the solutions you can use to solve the USB ports not working problem in windows 10 system.

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I have a new computer and run Windows 8 Professional. Two days ago Printer HP Officejet 6700 Premium was working fine. Tried to print today and pop said 'Unable to communicate with printer'. Everything checks out with the printer. When into devices and found a problem with the desk top, 'PCI Serial Port doesn't have a driver'. Apart from updating your PCI Drivers, installing a Driver Update Tool gives: Up to 3 times faster internet connection and download speeds; Better PC performance for games and audio applications; Smooth-running of all your PC devices such as printers, scanners etc. Better all-round performance of your PC due to automatic driver updates which will. On the right-hand side there should be a list of COM ports that matches the list seen in Device Manager. On the left-hand side is the device name assigned to the COM port. In my case, the five devices I'm looking for (determined from step 1) are: Device USBSER000 Device USBSER001 Device USBSER002 Device USBSER003 Device VCP0.

Solutions:

Solution 1: Plug into USB 2.0 Port to try

If you connect a USB device to the USB port, but the USB port stops responding, on that occasion, your USB device will not be recognized by Windows 10. You can try to plug it into another USB port to have a try. Especially, if there are USB 2.0 ports, try to plug it into the USB 2.0 port. Some USB devices may not work in USB 3.0 port, but it will work in USB 2.0 port.

The USB 3.0 Port is blue and the USB 2.0 port is black or white. Just check whether you have plugged into the wrong port, thus leading to USB port not working on Windows 10. But if you find that your USB ports are not responding in another USB port or on the USB port on another PC, you can consider replacing a new one as it may be a broken USB port.

Solution 2: Check the Laptop Power Supply

If you are using a laptop, and your USB ports had no response when you plug a USB device to it, maybe it is the power problem. The computer may have a problem with the power supply for USB devices and USB ports. So resetting it will be a choice.

1. Unplug the laptop supply and charger plug from your computer.

2. Wait for several minutes, for some of the manufacturer laptops such as HP, maybe need 15 minutes.

3. Then plug the laptop supply and charger again.

4. Restart the computer.

5. Connect the USB devices to the USB ports to have a try.

After inspecting the hardware condition of your USB port and computer, but you still noticed Windows 10 USB ports not working, keep going on for more ways.

Solution 3: Scan for Hardware Changes

Windows will detect the new hardware after rebooting the computer or by the scan for hardware changes function in device manager. So you can plug the USB device and reboot the computer again to check if the USB port works or not. Of course, if you have no idea to reboot, you can scan for hardware changes.

1. Enter the device manager.

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2. Click the scan for hardware changes icon in the view drop-down option.

This will help scan for all the added and removed hardware.

If the system detects out that one device is added to the computer when you connected a USB device to the USB port, it will add it to device manager list and windows will install the driver for the device automatically. If the driver cannot be installed correctly, it will show you a yellow exclamation.

Of course, if one device is removed from the computer, for instance, you plugged out a USB device, it will also be deleted by the device manager.

3. If the scan for hardware changes cannot help, try to restart the computer again to check if the computer can identify the USB devices.

Now maybe after scanning for hardware changes, your USB ports can work properly. If the problem can’t be fixed, try the following solutions.

Solution 4: Change Power Management Settings

Sometimes because of the power saving settings for the USB devices, the USB devices will be unresponsive. So you can disable this setting in the USB root hub.

1. Open device manager and expand Universal Serial Bus Controllers.

2. Find the USB Root hub or USB Root Hub (3.0), right-click it and choose Properties.

3. Locate Power Management tab in the USB Root HUB Properties window, and uncheck the option: Allow the computer to turn off this device to save power.

This will allow USB devices to use the system power anytime. Possibly, the USB port doesn’t work due to the power saver settings.

4. Find all the USB Root HUB and uncheck this option.

After that, connect the USB devices to check if it can work or not.

And if you can do nothing about this option because it is grayed out or missing, here is the solution: how to fix allow the computer to turn off this device to save power grayed out problem.

Solution 5: Uninstall the USB Controller Drivers

The USB controller will be the reason to disable USB ports response. So you can disable the USB controller and enable it again.

1. Enter the device manager and expand Universal Serial Bus Controllers.

2. Find the USB controller, right-click it and choose Uninstall device, this will uninstall the USB controller.

3. Find other USB controllers to uninstall them one by one.

4. Restart the computer after all the USB controllers uninstalled. After Windows 10 restart, the system will automatically scan for hardware changes and reinstall all the USB controllers again.

Solution 6: Reinstall the USB Driver

The USB ports cannot work properly may be caused by the USB devices driver or the related drivers such as the motherboard and chipset drivers. So updating drivers can help to solve it. For updating the drivers, you can enter the device manager to update it or download the drivers from the device manufacturer’s website and install it manually.

Related View: Fix Device Driver Issues on Windows 10

Of course, if you have a problem with updating it by yourself, you can use Driver Booster to help you. It can fix the driver issues easily and fast as Driver Booster will scan, download, and install the USB driver or other device drivers automatically from its 3-plus million driver database.

1. Download Driver Booster on Windows 10.

2. After installing and running it, hit Scan to get it started to search for outdated, missing, and faulty drivers.

Perhaps the USB driver display in the to-be-updated list. That may be the reason why computer USB ports are not working on Windows 10.

3. Find out Universal Serial Bus controllers and then click Update.

4. Here if you noticed many other device drivers, such as that of motherboard or graphics card, you may as well choose to Update Now to update all the device drivers for Windows 10.

As you can see, Driver Booster can help scan all the devices, including the plugged-in USB devices and their ports, chipset devices, motherboard and so on. And then recommend the latest drivers to you. After all the USB device drivers are updated, you can connect it to the USB port to check if the USB devices can work with the USB ports.

Solution 7: Disable Selective Suspend Setting

In the last place, as per USB port not working on Windows 10, from users’ reports and research, it does exist a relevant option – Selective Suspend feature in the power saver settings. This Selective suspend feature is used to suspend USB devices so as to save power, sometimes, it will even turn off the USB devices.

You can manage to turn off this feature to fix USB port error on Windows 10.

1. Go to Start > Settings > System.

2. Under Power & Sleep, choose Additional power settings.

3. Then try to Change power plan.

4. In Edit Plan Settings window, hit Change advanced power settings.

5. In Power Options, locate and expand USB settings and then open USB selective suspend settings to Disable

The time you click Apply and OK to save the changes, Windows 10 will also be disabled from disabling your USB devices.

You can find now USB ports are working on Windows 10 as your USB mouse and keyboard will all run well.

Wish these solutions can make your USB ports work normally and the USB devices be recognized by Windows 10.

Related Articles:

This page offers six solutions to fix the USB device not recognized issue in Windows 10/8/7/XP. If you get this error message 'The last USB device you connected to this computer malfunctioned, Windows does not recognize it' or you cannot open your device, accessing data, read this article to fix this issue without data loss.

6 Fixes| USB Device Malfunctioned and Not Recognized

This page unveils six solutions to fix the 'USB device malfunctioned and is not recognized' issue. If you are having this USB device error, don't worry. Pick up any method below to make your USB recognizable and work again.

'USB device not recognized' is an error that usually occurs to the Windows computer when you plug in a USB device. Here, the USB device mentioned by Windows is a general concept, not limited to a USB hard drive or flash drive, but other devices using a USB port for connection, including a USB mouse, keyboard, Android phone, camera, printer, etc. When Windows generates such an error, the USB will not show up on your computer. As a result, you can't open your device or access your data. In different situations, the error is followed by different messages.

'The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.'

'One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message.'

The USB device malfunctioned and not recognized error has frustrated a large number of users. If you are one of the victims, here are some fixes you can try to resolve the issue and make your device detected.

How to Fix USB Device Not Recognized in Windows 10/8/7/XP/Vista

If your device is not recognized at the moment, you can try the below six solutions to make it show up again. You don't have to try every method, but we strongly recommend you follow the sequence, which our experts have tried many times.

Fix 1. Unplug your computer to fix the USB device malfunctioned

It sounds like a piece of cake thing to do, but it works! For most of not recognizing USB gadgets, there is typically nothing wrong. A computer restart could solve it. This way is meant to reboot the motherboard, which has all of the computer hardware connected to, including the USB ports. Rebooting the motherboard usually helps solve the temporary insufficient power supply for outside devices.

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Step 1. Cut your computer power at its source, which is unplugging your computer from the wall outlet.

Step 2. Leave the computer alone for a few minutes, and then replug it in the wall outlet for a restart.

Step 3. Now check if the computer is able to detect the USB device and assign a drive letter to it.

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If this fix failed, don't panic, the next methods are also doable.

Fix 2. Change the USB cable or USB port to Fix USB device not recognized

Is the computer's USB port working properly? You need to check the available USB ports one by one to see whether it is a computer hardware problem or a problem with the device itself. If changing to another port solves the problem, then there is something wrong with the previous port. You can give up that broken port, or send your computer for repair.

Fix 3. Update/Rollback a device driver if the USB device not recognized

Device Manager operation is another widely suggested way to troubleshoot a non-recognizable USB device on Youtube and IT forums. Does this method apply to your situation? Go on to have a check.

Step 1. Type device manager in the search box to open Device Manager.

Or you can press Windows + R keys simultaneously to bring up the Run box, then type devmgmt.msc, and hit Enter.

Step 2. Expand 'Universal Serial Bus Controllers' and you will see the item called 'Generic USB Hub'. Righ-click on the first Generic USB Hub and choose Properties.

Step 3. Now, navigate to the 'Driver' tab, choose 'Update Driver...'.

Step 4. When asked how do you want to search for driver software, there are two options.

1. Search automatically for updated driver software

This way is an automatic update by Windows. When it finished, all you need to do is to disconnect the USB device, restart the computer and reconnect it again. Windows will install the latest driver for you.

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2. Browse my computer for driver software

When you choose this option, you need to continue with the other pop up 'let me pick from a list of device drivers on my computer.'

From the list, select Generic USB hub, which normally the only choice. Click 'Next' and then Windows will install the driver for you.

In the same path to update the driver, you can also try to roll back to the previous driver before the error occurs. Instead of selecting 'Update Driver' in the 'Driver' tab, choose 'Roll Back Driver' this time.

The changes made on the computer power and the device driver should take effect, and your USB device will no longer report issues. Otherwise, try the rest three methods one by one.

Fix 4. Fix USB Root Hub to Fix USB drive not recognized

The USB root hub is the software driver that lets you connect multiple USB peripherals to your computer. Most computers have multiple root hubs so you can share the data bus across multiple devices. So if the computer cannot recognize your USB drive, you can try to fix the USB root hub.

Step 1. Open Device Manager. Find the Universal Serial Bus controllers option and single click it to expand.

Step 2. Find the USB Root Hub option in this category. Right-click it and choose Properties.

Step 3. Go to the Power Management tab and uncheck the 'Allow the computer to turn off this device to save power' option. Then click OK to save your change.

Fix 5. Change the USB Selective Suspend Settings

Another possible reason why your USB got malfunctioned is the hub driver suspends the USB automatically. In this case, change the USB selective suspend settings could help.

Step 1. Right-click on the Windows icon and click Power Options.

Step 2. In the Choose or customize a power plan windows, click Change plan setting

Step 3. In the Edit Plan Settings window, click Change advanced power settings.

Step 4. In the Power Options window, find and expand USB settings, expand USB selective suspend settings and Disable both On battery and Plugged in settings.

Step 5. Then Click Apply and OK to save the settings.

Fix 6. Uninstall USB device driver to make USB recognized

Being different from the options of updating or degrading the driver version, uninstalling the driver could result in a total disability of all the USB ports. So take care of this last-try method.

Step 1. Open Device Manager (Right Click on Windows Logo and Click Device Manager).

Step 2. Now find and expand Universal Serial Bus controllers. Now right-click on USB drivers and click Uninstall. Do for all USB drivers one by one.

Step 3. Now, restart your PC. The USB drivers are automatically re-install and solve the corrupted USB devices problem.

Further Troubleshooting: Data Recovery

Those six ways we mentioned above are all the possible ways said to be helpful to fix the 'USB device malfunctioned and not recognized' error.

If one of the fixes worked, you should be able to access your USB and use the saved data again.

What if you opened the USB drive but find something missing? You need third-party software to retrieve your data. Here, EaseUS disk data recovery can help even when your USB device is listed in disk management but not showing up on your computer. The program works well in Windows 10/8/7/XP and other previous versions.

Step 1. Run USB data recovery software.

Connect the USB flash drive to your computer and launch EaseUS USB data recovery software on your PC. Select your USB drive which marks as a removable disk, and click 'Scan' to start finding your lost files.

Step 2. Scan all lost files from USB.

EaseUS Data Recovery Wizard will thoroughly scan your USB flash drive and find all your lost data on it. After the scanning process, use the Filter feature to filter a specific file type. You can check and preview found USB files in this program.

Step 3. Restore all lost files from USB.

A double-click will allow you to preview the file results. Choose the target files and click 'Recover' to save them to a secure location on your PC or other external storage devices.

To retrieve data from USB devices, we suggest you save retrieved files to another secure location in case of further problems.

Format USB to NTFS/FAT32 and recreate partition on USB

Some people encountered more serious issues than once. They said the same USB device starts malfunctioning again after a short period of time after the repair. If this is the case, formatting and recreating a new partition can help.

• Connect the USB to the PC, right-click on This PC/My Computer and select Manage.
• Enter Device Manager, select Disk Management, locate and right-click on your malfunctioned USB, and select Format volume...
• Complete the Format process and set the file system to NTFS or FAT32.

Now you can check if the USB shows up in your computer or not, if not, continue with the steps below:

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• Open Disk Management, right-click on USB and select Delete Volume, complete the process.
• When USB shows as unallocated, right-click on it and select New Simple Volume, set the drive letter and file system (NTFS/FAT32) for it, and complete the process.

After this, you should access the USB drive on your PC and save data on it again.